Practice Area

iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

This article will advise what you should prepare before sending your Flu Campaign:

Invites

  • Run your searches for the cohorts you want to invite to your Flu Campaign
  • Export them into an Excel or CSV file.
  • Create your Flu clinic slots and slot types (you can also create one to use for online booking for example)
  • Think of any extra instructions you might want to give when you send your SMS to your patients.

Groups

  • Take the Excel or CSV you have exported containing the patient’s unique ID number (for Emis and Vision users) or NHS numbers (for TPP/SystmOne users).
  • Go to your iPLATO Connect system and create the GROUP, ready to send.  You can send up to 6000 patients at a time.
  • Click here to learn more

Templates

  • Create your messages in your iPLATO Connect system.
  • Some examples can be FOUND HERE.
  • Messages should ideally be 160 characters or less so they only use 1 SMS credit to send

Credits

  • 1 SMS message is 160 characters in length.
  • 1 SMS credit = 1 SMS message sent.
  • Based on the size of your cohorts, check to see if you have enough credits to send your messages.
  • You can see your credit balance by looking at your HOME PAGE on the iPLATO Connect platform.

Topping up

  • If you think you may need more credits to send all your messages this Flu season, you can always request/purchase more.
  • Please reach out to your Customer Success manager for more information at customer.success@iplatopages.uk.
  • If you self-fund the iPLATO platform, you can purchase credits from our STORE.

Custom Reminder

  • Create a custom reminder for your Flu Slot type so that when people book in or book themselves in, your iPLATO system sends the reminder for the appointment for you!
  • Click here to learn more

Self book

  • Did you know Selfbook allows you to invite your patients for a flu campaign with the option to book their appointment directly through the myGP app? You can even send your patient a questionnaire beforehand.
  • Click here to learn more

Clinical Codes

  • You will be able to assign a clinical code to your outgoing campaign.
    Have the clinical codes that you want to use ready.
  • Click here to learn more

Table of Contents