Practice Area

iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Due to the current COVID-19 pandemic, a COVID Signpost has been included in preGP. It is an notification that will pick up if a patient types in a COVID-related symptom for an Appointment Reason while booking via the myGP app. A few COVID-related symptoms according to the NHS are:

  • coughing
  • cough
  • fever
  • temperature
  • high temp
  • short of breath
  • shortness of breath
  • coronavirus
  • covid19
  • covid-19
  • flu
  • dry cough

If a COVID Signpost picks up, preGP will assign the following notification:

Patients would then have the option to click Learn More and be directed to the NHS.uk web site for further information, or choose Skip and keep the appointment booked in.

Table of Contents