Practice Area

iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

 

myGP Connect is a 2-way messaging service, if you need to block a patient from sending your practice messages, you can Blacklist them. To action this, do the following:

  • Log in to your myGP Connect system
  • Click on Settings found on the left-hand side menu
  • Click on Blacklist

On this page you can select a patient to block from sending messages. To do so, action the following:

  • Click Add New in the top right corner
  • This will bring you to the Add Contact page

  • Fill in the Mobile Number of the specific patient
  • Fill in the reason for Blacklisting in the Reason field
  • Click Add contact button

This will now save this mobile number as a Blacklist entry on the main page.

How to Blacklist a number from the Messages Inbox

If a patient has become rude or abusive, and you want to stop them from sending or receiving SMS from your iPLATO system, you can action this from the Inbox.

  • Click on the message in question
  • You will be taken to the info screen and quick reply box
  • Above the box, you will see the Blacklist Mobile Number function

  • Click on Blacklist Mobile Number

  • The number will be pre-populated for you, just enter the reason
  • Click Save Changes

Please Note: Patients will not be notified that their messages are being blocked from being received by your practice. In order to make them aware, you can notify them.

TOP TIP: If you need to unblock the mobile number, simply delete the entry from the main page by clicking the Delete icon to the right of the entry.

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